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Our Policies
Shipping Policy

1. We are unable to ship to PO boxes.

2. All orders will be shipped within 24 hours of being processed. You will receive an email after we process it.

3. All shipping times estimation given by the postal service.

4. Customers will be responsible for the customs duties & tariffs.

5. Ave12th will not be liable for missing packages due to faults in the postal system. However, we will do our best to assist you in locating your package.

6. If your order is returned to us by the postal system due to the absence of a recipient, we will contact you immediately. However, you shall bear the cost of the second delivery attempt.

7. IMPORTANT NOTES: 

Ready Stock items:

For all orders placed before 11am, we will process your order and will be shipped out either the same day or the next working day. 

If your order consist of Ready Stock and Pre Order items, we will wait and ship the Ready Stock together with the Pre Order items, unless the buyer request to send the Ready Stock first, additional shipping fee are to be beared by the buyer.

Pre-Order Items:

Pre-Order closing date will be on 9pm every Friday. Stocks are estimated to reach us in 2-3 weeks. We will send out the parcel after in house QC. 

The estimated time frame do not anticipate risk of delay custom clearance, logistic congestion, bad weather etc.